EXCHANGES, REFUNDS, OR DEFECTIVE GOODS:
Changed your mind? It happens.
We want all our customers to be happy with their purchases made online. If you are not satisfied with your purchase, please notify us within 7 days of delivery at: firstname.lastname@example.org
- We offer a refund on products returned provided that they are in their original packaging, unused, undamaged, and unopened.
- Please note that due to health reasons, we cannot accept any returns of opened goods.
- Should the refund be approved, the item will need to be returned back to us at your own expense.
- Please note, we are not responsible for any items that are lost in transit. Shipping fees for items returned back to us are non-refundable.
- If you believe your product to be defective once opened, please get in touch with us immediately (email@example.com) and provide a description and photographic evidence of the issue.
- If our team agrees once your case has been assessed, you will not be held liable for any courier costs and we will exchange the item for you free of charge.
- Please note that we do not offer exchanges at this time.
- We suggest that you return the item you have and once that return has been accepted by us, you can then purchase the new item you are after.
To submit a return:
- Please email firstname.lastname@example.org with your:
- Full name
- Order number
- Reason for the return
- Any images you have to justify defective goods