Refund policy

EXCHANGES, REFUNDS, OR DEFECTIVE GOODS:

Changed your mind? It happens. 

We want all our customers to be happy with their purchases made online. If you are not satisfied with your purchase, please notify us within 7 days of delivery at: shahnaz@lumigloskin.com

 

Refunds

  • We offer a refund on products returned provided that they are in their original packaging, unused, undamaged, and unopened.
  • Please note that due to health reasons, we cannot accept any returns of opened goods. 
  •  Should the refund be approved, the item will need to be returned back to us at your own expense.
  • Please note, we are not responsible for any items that are lost in transit. Shipping fees for items returned back to us are non-refundable.

 

Defective Goods

  • If you believe your product to be defective once opened, please get in touch with us immediately (shahnaz@lumigloskin.com) and provide a description and photographic evidence of the issue.
  • If our team agrees once your case has been assessed, you will not be held liable for any courier costs and we will exchange the item for you free of charge.

Exchanges

  • Please note that we do not offer exchanges at this time.
  • We suggest that you return the item you have and once that return has been accepted by us, you can then purchase the new item you are after.

 

To submit a return: 

  • Please email shahnaz@lumigloskin.com with your:
  • Full name
  • Order number
  • Reason for the return
  • Any images you have to justify defective goods

Stockists

Online

Skinmiles
absolute skin
Betty
Motherkind
Beauty On Tapp
Takealot
Weglo
Willow

Western Cape

Boutiques
Wiink Cosmetics Cape Quarter
Tan Boutique
Therapy Kenilworth
Therapy Winelands
Wild Republic - in store and online
We Are Egg (Cavendish Square)

Salons/spa

Alphen Aesthetics
Revel Self Care
Microblading Aesthetics
The Best Skin and Laser
Lucent Skin and Beauty
Rouge Beauty Day Spa
Love Your Skin
Derma Hyde
The Treatment Room
About You Beauty Room
Tselem Laser Aesthetics
Renew Skin
Radiance Beauty

Gauteng

We Are Egg (Rosebank)
Beauty On Tapp

Spas

Aesthetics by Dr Deepa Parbhoo
Designer Nutrition
White Orchid
Jenna Gadney
Professional Skincare Lab

Eastern Cape

Spas

Synergy Health and Beauty

KwaZulu-Natal

Boutiques


One MBS
Willow

Spas

The Beautique

Mpumalanga

Spa/Salon


S.K.I.N Beauty

Northern Cape

Spas/Salons


New Image
Chrisna Roos Aesthetics

Namibia

Heal Health Warehouse

Botswana

Bella BW Health