Refund policy

EXCHANGES, REFUNDS, OR DEFECTIVE GOODS:

Changed your mind? It happens. 

We want all our customers to be happy with their purchases made online. If you are not satisfied with your purchase, please notify us within 7 days of delivery at: hello@lumigloskin.com

 

Refunds

  • We offer a refund on products returned provided that they are in their original packaging, unused, undamaged, and unopened.
  • Please note that due to health reasons, we cannot accept any returns of opened goods. 
  •  Should the refund be approved, the item will need to be returned back to us at your own expense.
  • Please note, we are not responsible for any items that are lost in transit. Shipping fees for items returned back to us are non-refundable.

 

Defective Goods

  • If you believe your product to be defective once opened, please get in touch with us immediately (hello@lumigloskin.com) and provide a description and photographic evidence of the issue.
  • If our team agrees once your case has been assessed, you will not be held liable for any courier costs and we will exchange the item for you free of charge.

Exchanges

  • Please note that we do not offer exchanges at this time.
  • We suggest that you return the item you have and once that return has been accepted by us, you can then purchase the new item you are after.

 

To submit a return: 

  • Please email hello@lumigloskin.coml with your:
  • Full name
  • Order number
  • Reason for the return
  • Any images you have to justify defective goods
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