LUMI GLO IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. Only merchandise purchased from lumigloskinskin.com can be returned within 7 days of purchase. The merchandise must be in the original packaging unopened and unused for returns. If the merchandise was defective or damaged during shipment, you must let us know within 24 hours of receiving the order to receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note return shipping fees are at the customer's expense and are non-refundable. For your protection and to ensure prompt delivery, we recommend that you send your return via. Lumi Glo is not responsible for return postage, the cost of insurance, or lost or undelivered items.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
PACKAGE RETURN ADDRESS:
6 Muscat Lane South
Klein Constantia, Western Cape 7806
PLEASE WRITE DOWN YOUR ORDER # ON THE SHIPPING LABEL.
Processing time for returns is usually 7-10 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or exchange request.
For any further questions, please contact . Business days are from Monday to Friday, excluding public holidays within South Africa.